1. General Provisions
1.1. These Terms and Conditions ("Terms") govern access to and use of the website and services offered by P&HFOOD LTD (Company No. 15307880), registered at Reading Bridge House, George St, Reading, RG1 8L United Kingdom ("Company", "we", "us", "our").
1.2. We provide a token-based marketplace for creative and marketing services including, without limitation: Copywriting, SMM Management, Graphic Design, Logo Generation, Brand Naming, Hashtag Strategy, Blog Writing, Content Calendar Creation, Email Newsletter Design, Ad Campaign Copywriting, Website Design, Motion Graphics, Website Audit, Landing Page Copy, Instagram Reels Editing, Brand Style Guide, Influencer Outreach Copy, Lead Magnet Design, LinkedIn Profile Optimization, Full Branding Package, Product Description Writing, Ad Campaign Management, TikTok Content Strategy, Carousel Post Design, Caption Writing, Video Script Writing, YouTube Channel Branding, Social Bio Optimization (collectively, the "Services").
1.3. By browsing the site, creating an account, topping up Tokens/tokens, or ordering any Service, you agree to these Terms. If you do not agree, do not use the Services.
2. Definitions
3. Eligibility & Account
3.1. You must be at least 18 years old, or an authorised representative of a legal entity.
3.2. You agree to provide accurate, current information and to keep it updated.
3.3. You are responsible for safeguarding your login credentials and for all activities under your Account. Notify us immediately about any unauthorised use.
4. tokens, Packages, Payments & Taxes
4.1. tokens are sold in packages (illustrative pricing in GBP):
(Displayed prices are exclusive of any applicable taxes/fees unless stated otherwise.)
4.2. tokens may be used to pay for any Service and related Add-ons. Coin prices for each Service are shown on the site at checkout.
4.3. Payments are processed via the third-party methods available on the site. A Service is activated only after successful payment and deduction of the required tokens.
4.4. Where required by law, VAT or other taxes may be added. Exchange rate costs and card/bank fees (if any) are your responsibility.
4.5. tokens are not legal tender, have no cash value, are non-transferable, and may not be sold or exchanged outside the platform.
4.6. Expiry. To keep the system tidy, tokens expire 12 months after purchase, unless a different period is indicated on the checkout page at the time of purchase.
5. Ordering Workflow, Turnaround & Revisions
5.1. After you place an Order and the required tokens are deducted, we begin work based on the brief, materials, and preferences you provide.
5.2. Turnaround times (if shown) are estimates and may vary depending on scope, your responsiveness, and revision cycles. We will communicate delays where reasonably possible.
5.3. Revisions. Each Service includes a specified number of revision rounds (as shown on the site for that Service). Additional changes, new directions, or scope expansions may require extra tokens.
5.4. Acceptance. Deliverables are deemed accepted when you approve them in the workspace or when (a) you use them publicly, or (b) you do not request changes within 7 calendar days of delivery (whichever occurs first).
6. Content Standards & Client Materials
6.1. You warrant that all text, images, logos, footage, brand assets, data and instructions you provide ("Client Materials") are lawful, accurate, and cleared for our use.
6.2. You must not supply or request content that is illegal, defamatory, hateful, discriminatory, sexually explicit, misleading, or that infringes third-party rights.
6.3. If your brief involves third-party platforms (e.g., Meta, Google, TikTok, YouTube, LinkedIn), you are responsible for complying with their policies and community guidelines. We may refuse or stop work that we reasonably believe breaches such rules.
7. Use of AI Tools
7.1. We may, where appropriate, use industry-standard AI tools (e.g., for ideation, drafts, editing, asset generation, or optimisation).
7.2. We will ensure human review before final delivery unless otherwise agreed for automation-only tasks.
7.3. You are responsible for any required disclosures to your audience that content was AI-assisted, if applicable in your industry or jurisdiction.
8. Intellectual Property & Licence
8.1. Client Materials. You retain ownership of Client Materials. You grant us a non-exclusive licence to use them solely to perform the Services and to create Deliverables.
8.2. Deliverables. Upon full payment (including tokens deduction) and subject to these Terms, we grant you a worldwide, perpetual, royalty-free licence to use, reproduce, display and distribute the Deliverables for your business purposes.
8.3. Unless explicitly purchased as an Add-on, working files/source files (e.g., layered design files, editable project files) are not included in the Deliverables.
8.4. Third-party Assets. If a Deliverable incorporates fonts, stock images, music, templates, or other third-party assets, your use may be subject to those third-party licence terms. We will use commercially reasonable efforts to flag any material restrictions.
8.5. Portfolio Right (opt-out available). We may display non-confidential Deliverables in our portfolio and marketing materials. If you prefer to opt out, email us at hello@creativesparkstudios.co.uk before or at the time of acceptance, and we will not use your Deliverables for showcase.
9. Cancellation, Refunds & Consumer Information
9.1. Top-ups (tokens).
(a) You may request a refund of unused tokens within 14 days of purchase, less non-recoverable payment processor fees.
(b) tokens that have been spent on any Service are non-refundable.
(c) Expired tokens are not refundable.
9.2. Digital services and the 14-day cooling-off period. By placing an Order and requesting immediate performance, you acknowledge that digital work begins right away and you lose the statutory right to cancel once performance has started. This does not affect your rights regarding defects or our service guarantees under these Terms.
9.3. If we are unable to deliver a Service due to our fault and cannot provide a commercially reasonable remedy, we may, at our discretion, (i) re-perform the Service, or (ii) credit tokens back to your balance.
9.4. To request a refund under this clause, contact hello@creativesparkstudios.co.uk with your Order details.
10. Warranties & Disclaimers
10.1. We warrant that we will provide the Services with reasonable care and skill and substantially in accordance with their descriptions.
10.2. No outcome guarantees. Marketing and creative outcomes depend on factors beyond our control. We do not guarantee any specific results such as sales increases, social growth, ad approval, search rankings, or platform acceptance.
10.3. Except as expressly stated, the Services and site are provided "as is" and "as available".
11. Limitation of Liability
11.1. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
11.2. We are not liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, revenue, data, goodwill, or business interruption.
11.3. Our total liability for any claim relating to a specific Service shall not exceed the GBP value of tokens actually spent on that Service.
12. Indemnity
You agree to indemnify and hold us harmless from any claims, damages, costs and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your Client Materials, (c) your violation of third-party rights or platform rules, or (d) your misuse of the Deliverables.
13. Suspensions & Termination
13.1. We may suspend or terminate your Account or an Order if we reasonably believe you breached these Terms, engaged in fraud or illegal activity, or pose a security risk.
13.2. Termination does not affect accrued rights or obligations, including payment obligations for Services already performed.
14. Third-Party Links
The site may contain links to third-party websites or resources. We are not responsible for their availability, content, or accuracy.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on the site or sent to your Account email. Your continued use of the Services after changes become effective constitutes acceptance.
16. Notices & Contact
Official communications should be sent to:
Email: hello@creativesparkstudios.co.uk
Phone: +44 7822016497
Registered office: Reading Bridge House, George St, Reading, RG1 8L United Kingdom
17. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules in your place of residence provide otherwise.
18. Miscellaneous
18.1. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
18.2. No failure or delay to exercise any right shall operate as a waiver.
18.3. These Terms constitute the entire agreement between you and us regarding the Services and supersede all prior understandings.
18.4. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition or sale of assets.
Company Details
P&HFOOD LTD
Company number: 15307880
Registered office: Reading Bridge House, George St, Reading, RG1 8L United Kingdom
Email: hello@creativesparkstudios.co.uk
Phone: +44 7822016497