1. Introduction & Who We Are
This Privacy Policy explains how P&HFOOD LTD (Company No. 15307880), registered at Reading Bridge House, George St, Reading, RG1 8L United Kingdom ("we", "us", "our"), collects and uses your personal data when you use our website and token-based creative & marketing services (e.g., Copywriting, SMM Management, Graphic Design, Logo Generation, Brand Naming, Blog Writing, Content Calendar Creation, Email Newsletter Design, Ad Copy, Website Design/Audit, Motion Graphics, Reels Editing, Brand Style Guides, Video Scripts, YouTube Branding, Social Bio Optimisation, and related add-ons) (the "Services").
We are the data controller for your personal data under UK data-protection law (UK GDPR and the Data Protection Act 2018).
Contact Information:
Email: hello@creativesparkstudios.co.uk
Phone: +44 7822016497
Address: Reading Bridge House, George St, Reading, RG1 8L United Kingdom
2. Personal Data We Collect
We collect only what we need to provide and improve the Services:
Identity & Contact
name, business name, role/title, email, phone, billing/shipping address
Account Data
username, password hash, profile preferences, communication language/timezone
Transactions
top-ups/coin purchases, order references, invoices, tax/VAT data; payment identifiers from providers (we do not store full card details)
Usage & Technical
IP address, device/browser type, OS, pages viewed, timestamps, session and security logs
Project/Brief Content
texts, images, videos, brand assets, logos, fonts, product info, social handles, public links, platform IDs you choose to share (e.g., campaign IDs)
Generated & Delivered Content
drafts, design files, PDFs/exports, revision history and approval logs
Support & Communications
messages, attachments, feedback, call/meeting notes
Marketing Preferences
newsletter opt-in/opt-out, your interests and engagement
We do not intentionally request sensitive data (health, biometrics, etc.). Please do not include such data in briefs unless strictly necessary and agreed in writing.
If you supply personal data of third parties (e.g., customer names in case studies), you confirm you have a lawful basis to share it with us.
3. Purposes & Legal Bases
We process personal data for:
Providing the Services
Legal Basis: Contract
scoping, producing, revising and delivering creative/marketing outputs; account management; notifications
Payments & Billing
Legal Basis: Legal obligation/contract/legitimate interests
process top-ups, issue invoices, prevent fraud/abuse, accountancy and tax records
Support, Refunds & Disputes
Legal Basis: Contract/legitimate interests
handle tickets, investigate issues, manage cancellations/refunds
Service Improvement & Security
Legal Basis: Legitimate interests
analytics, debugging, load testing, monitoring, access controls, backups
Marketing
Legal Basis: Consent or soft opt-in under PECR for similar products to existing customers
send newsletters, product updates, and offers; you can unsubscribe anytime
Legal Compliance
Legal Basis: Legal obligation
respond to lawful requests, regulatory reporting, record-keeping
4. Sharing & International Transfers
We share personal data with trusted recipients only as needed:
International transfers
Some providers may be outside the UK/EEA. In such cases we rely on UK adequacy regulations, International Data Transfer Agreements/Standard Contractual Clauses, and complementary safeguards. We do not transfer data in a way that reduces the level of protection required by law.
5. Cookies & Similar Technologies
We use cookies/local storage for essential functionality (login, security), preferences, analytics at-where you consent-marketing. Details, categories and choices are set out in our Cookie Policy.
6. Use of AI Tools
We may use reputable AI tools to assist with ideation, drafting, editing, quality checks, or asset generation. Human review is applied before final delivery unless an automation-only task is expressly requested.
Where AI vendors act as processors, we bind them by contract and apply appropriate transfer safeguards.
You remain responsible for any disclosures to your audience that AI-assistance was used, if required in your industry.
7. Retention
We keep data only as long as needed for each purpose and legal obligations:
When no longer needed, we securely delete or anonymise the data.
8. Security
We implement appropriate technical and organisational measures: encryption in transit, access controls and role-based permissions, MFA for staff, secure backups, least-privilege policies, vendor due diligence, and regular monitoring.
Breach Notification: No system is perfectly secure; if a breach is likely to affect your rights, we will notify you and the ICO as required.
9. Your Rights
Under UK GDPR (and, where applicable, EU GDPR) you can:
Making Requests: hello@creativesparkstudios.co.uk
Response Time: We respond within statutory time limits (normally one month) unless an extension lawfully applies.
Identity Verification: We may verify your identity for security purposes.
10. Children
Our Services are intended for users 18+ and are not directed to children. We do not knowingly collect children's data.
11. Automated Decision-Making
We do not perform automated decision-making producing legal or similarly significant effects. Limited profiling/automation may be used for analytics, security, or content recommendations and does not override your rights.
12. Changes to this Policy
We may update this Policy between periodically. Material changes will be communicated via email or a prominent notice on our website. The updated Policy will include a new effective date.
13. Contact & Complaints
Email: hello@creativesparkstudios.co.uk
Phone: +44 7822016497
Postal: P&HFOOD LTD, Reading Bridge House, George St, Reading, RG1 8L United Kingdom
Complaints: You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data. See the ICO website for contact details.
Data Controller Details
P&HFOOD LTD
Company number: 15307880
Registered office: Reading Bridge House, George St, Reading, RG1 8L United Kingdom
Email: hello@creativesparkstudios.co.uk
Phone: +44 7822016497