Frequently Asked Questions

We’re a content & design studio. You top up your balance with Coins and spend them on services like copywriting, brand assets, web content, social media posts, motion graphics and more.

Top up Coins → place an order → we confirm scope & start → you review drafts → we deliver final files.

Yes. We support freelancers, startups, SMBs and agencies (including white-label on request).

Coins are our internal credits for paying for services. Exchange rate: 1.00 (GBP/EUR/USD) = 100 Coins. Prices on the site are shown in Coins; currency amounts are displayed only as an approximate hint.

Choose a package (1,000 / 2,000 / 4,000 Coins) or enter a custom amount. Payment is processed securely via our provider.

Major debit/credit cards and selected local methods (availability depends on your region).

GBP by default. Your bank/payment provider may convert from your local currency. Any currency hints on the site are estimates.

Coins remain on your balance and can be used at any time. If we ever change this, we’ll notify you in advance.

If no work has started and the Coins remain unused, you may request a refund within 14 days of purchase. Once a task has begun or Coins are partially used, refunds are not available for that portion.

Transfers between accounts are not supported for security and accounting reasons.

Yes. You’ll receive a receipt by email after payment. If you need a company invoice, add your billing details at checkout or contact us.

Every service has a starting price “from N Coins”. Final cost depends on scope (length, complexity, number of deliverables, add-ons, rush, etc.).

Absolutely. Share your brief, we’ll confirm a fixed Coins total before starting.

Yes, through Coins bundles and occasional promos. Ask us if you’re planning a big project.

Your brief (goals, audience, tone), references/examples, brand assets (logo, fonts, colors), any mandatory text or legal lines, and deadlines.

Depend on scope. Small tasks are often delivered within 1–3 business days; larger or complex projects may need more time. We’ll confirm dates in the quote.

Yes, subject to availability and a rush fee (quote in Coins).

We update you by email and/or via your order page. Drafts and finals are shared there as well.

Unless stated otherwise in the quote, up to two rounds of reasonable edits per deliverable are included. Extra rounds or major scope changes require additional Coins.

New sections, extra pages, different concept directions, or changes after approval. We’ll always flag this before proceeding.

Tell us what to improve during the included revisions. If something doesn’t match the agreed brief, we’ll fix it.

Upon full payment, you receive worldwide commercial rights to the final approved deliverables. Working files and unused concepts remain our property unless otherwise agreed.

Yes. We can work under your NDA or provide ours on request.

We love to, but we’ll respect your confidentiality. If you prefer privacy, let us know before we start.

Depending on the service: text files (DOCX/Google Docs), images (PNG/JPG/SVG), design files (PDF/AI/PSD/Figma exports), video (MP4). We’ll agree formats in advance.

We keep project files for at least 90 days after delivery. Please store your finals safely; we can’t guarantee indefinite archiving.

From your account dashboard or by contacting support with your order number.

Email: hello@creativesparkstudios.co.uk
Phone/WhatsApp: +44 7418 635 485
We reply during business hours (UK time).

We don’t create illegal, hateful or misleading content. For regulated industries, provide compliant wording and disclosures.